Shipping policy
We take care at every step to get your order to you quickly and safely. You choose your shipping method at checkout, and the shipping fee is always shown before you confirm your order.
1. Delivery within Thailand (Thailand Post or other carriers)
- Registered standard mail: Free shipping on orders of 2,000 THB or more (a fee shown at checkout applies below that).
- EMS express: fee shown at checkout.
- Cash on delivery (COD): available for orders up to 2,000 THB, with a fee shown at checkout.
- Dispatch days: we ship Monday to Saturday (except Sundays and public holidays).
- Tracking: once your order ships, you will receive a tracking number by email, or you can log in to the website to check its status.
2. Same-day express delivery in Bangkok and nearby areas (Grab)
- Service: for customers who want their order within a few hours. Select it at checkout if your address is within the service area.
- Fee: paid by the customer. The rate for your area is shown at checkout.
- How it works: the Bagspace team books the driver and sends you the delivery details on LINE @Bagspace.
3. Exchanges or size changes (orders delivered by Grab)
- First exchange: the customer pays return shipping to us, and Bagspace pays to send the replacement to the original order address.
- Second exchange onwards: the customer pays shipping both ways.
- If it is not urgent, returning by registered mail is cheaper (arrange a time on LINE @Bagspace).
4. Payment methods
Credit card, debit card, bank transfer, PromptPay, or cash on delivery (as in section 1, Thailand only).
For bank transfer or PromptPay, we ship once payment has been confirmed in full.
5. Other conditions
- Promotional items: items in a promotion may have different shipping conditions. Please check the details of that promotion.
- International shipping: see section 6.
- Questions: LINE @Bagspace or info@bagspace.in.th
6. International shipping
- Destinations: Singapore, Malaysia, Indonesia, the Philippines, Vietnam, Cambodia and Myanmar.
- Standard (7–14 business days): Thailand Post, tracked. Parcels over 2 kg take about 10–20 business days.
- Express (3–7 business days): Thailand Post EMS, tracked.
- Shipping fee: based on the packed weight and destination country, and shown at checkout before you confirm your order. Products and shipping are charged in Thai Baht (THB); your card issuer may apply its own exchange rate and fees.
- Delivery time: counted from the day the parcel is shipped, not including order preparation, and may be delayed by customs clearance in the destination country.
- Import duties and taxes: product prices and shipping fees do not include import duties, taxes or customs clearance fees of the destination country. These are paid by the recipient on delivery.
- Refused parcels or unpaid duties: the parcel may be returned or destroyed under the rules of the destination country. We refund the product price once the parcel is returned to us in good condition, minus shipping and any costs incurred. No refund is given if the parcel is destroyed or not returned to us.
- Size exchanges and returns: international customers pay shipping both ways, unless we sent the wrong item or the item is defective (see our Return & Exchange Policy).
- Payment: cash on delivery (COD) is not available for international orders.
- Items not shipped internationally: liquid or cream leather care products (Saddle Soap, Mink Oil and the leather care kit), due to postal restrictions.
- Customers in Laos: you can use a delivery address in Thailand (for example your forwarder in Udon Thani) and choose domestic shipping.
