Shipping Policy and Methods
We take care at every step to get your order to you as quickly and safely as possible. You choose your shipping method at checkout, and the shipping fee is always shown before you confirm your order.
1. Delivery within Thailand (Thailand Post or other carriers)
- Standard registered mail: Free shipping within Thailand on orders of 2,000 THB or more (orders below that are charged the fee shown at checkout).
- EMS express: Fee as shown at checkout.
- Cash on delivery (COD, Thailand only): Available for orders up to 2,000 THB, with the fee shown at checkout.
- Delivery schedule: Within Thailand, we ship Monday to Saturday (excluding Sundays and public holidays).
- Parcel tracking: Once your order ships, you'll receive a tracking number by email, or you can log in to the website to check its status.
2. Express delivery in Bangkok and nearby areas (Grab, within Thailand)
- Service: For customers who want their order within a few hours. Select it at checkout if your address is in the service area.
- Fee: The customer pays the delivery fee. The rate for your area is shown at checkout.
- How it works: Bagspace staff book the ride for you and send the delivery details via LINE @Bagspace.
3. Exchanges or size changes (orders delivered by Grab)
- 1st time: The customer pays return shipping to us, and Bagspace pays to ship the new item to the original order address.
- 2nd time onward: The customer pays shipping both ways (return and new delivery).
- If it's not urgent, returning by registered mail is more economical (arrange the delivery time via LINE @Bagspace).
4. Payment methods
Credit card, debit card, bank transfer, PromptPay, or cash on delivery (Thailand only, subject to the conditions in section 1).
If you pay by bank transfer or PromptPay, we ship once full payment has been confirmed.
5. Additional conditions
- Promotional items: Items in a promotion may have different shipping conditions. Please check the details of that promotion.
- International shipping: Fee as shown at checkout (see section 6 below).
- Questions: LINE @Bagspace or info@bagspace.in.th
6. International Shipping
- Destinations: We ship to Singapore, Malaysia, Indonesia, the Philippines, Vietnam, Cambodia, and Myanmar.
- Carrier and delivery time: Thailand Post with tracking. Standard: 7–14 business days. Express: 3–7 business days. The shipping fee is shown at checkout.
- Prices and payment: Prices are charged in THB. Cash on delivery is not available for international orders.
- Import duties and taxes: Any import duties and taxes in the destination country are paid by the recipient and are not included in our prices or shipping fees.
- Refused parcels and unpaid duties: If a parcel is refused or the duties are not paid, we will refund the product price once the parcel is returned to us in good condition, minus shipping and any costs incurred. No refund is given if the parcel is destroyed or not returned to us.
- Exchanges and returns: For international orders, the customer pays shipping both ways, unless we sent the wrong item or the item is defective. Free shipping, free exchanges, cash on delivery, and Grab delivery apply within Thailand only.
- Items we can't ship internationally: Liquid and cream leather-care products (Saddle Soap, Mink Oil, and the leather care kit) are shipped within Thailand only.
- Customers in Laos: You can use a delivery address in Thailand, such as your forwarder in Udon Thani.
