Refund policy

We are committed to giving you the best products so you can order with confidence. If the item you receive does not meet your expectations, we are happy to help under the policy below.

1. Time limit for exchange or return requests
- Please let us know you would like to exchange or return an item within 7 days of receiving it (based on the delivery status in our system or the payment date).

2. Condition of items
- Items must be new and unused.
- Items must be in their original packaging (plastic bag, box) in good condition.
- The hang tag must not be removed or cut off.
- Shoes may be tried on indoors only; the soles must show no signs of wear, and the leather must have no creases or stains.

3. How to exchange or return
1. Contact us: via LINE Official @Bagspace or email info@bagspace.in.th with your order number or name.
2. Wait for confirmation: our team will check and confirm within 24 hours.
3. Send the item back: after confirmation, please send the item to the address our team gives you.

4. Costs
- Store error: (e.g. wrong model sent, manufacturing defect) we pay shipping both ways.
- First shoe size exchange within 7 days (orders within Thailand): Bagspace pays the shipping, at no extra cost to you (postal delivery only).
- Second size exchange onwards, or a change of model, color or mind: the customer pays shipping both ways.
- Orders delivered by Grab: first time, the customer pays return shipping to us and Bagspace pays to send the new item to the original order address; from the second time, the customer pays both ways.
- International orders: the customer pays shipping both ways for size exchanges and returns, unless we sent the wrong item or the item is defective. Import duties and taxes are not refundable by us. For refused parcels, see our Shipping Policy.

5. Exchange conditions
- You can exchange for another model of the same or higher price (the customer pays the difference).
- We send the new item after we have received and checked the returned item.

6. Refunds
- We refund through the original payment method, e.g. back to your credit card or by bank transfer, within 7–14 business days after we have received and checked the returned item.

7. Exceptions and other conditions
- Sale/promotional items: cannot be exchanged or returned.
- In-store (showroom) purchases: please check the item carefully before paying. Exchanges can be requested within 3 days (no cash refunds).
- Nature of the material: real leather varies in color and grain from piece to piece. This is a natural characteristic of the material, not a defect, as are slight color differences caused by different screens.

Maverick Digital Solutions Co.,Ltd., the operator of bagspace.in.th, reserves the right to change or amend these terms and conditions without prior notice.