Returns and Exchanges Policy

We are committed to giving you the best products so you can order with confidence and satisfaction. If the item you receive doesn't meet your expectations, we're happy to help under the policy below.

1. Exchange and return request period
- Please let us know that you want to exchange or return an item within 7 days of receiving it (based on the delivery status in our system, or the payment date).

2. Condition of items for exchange or return
- Items must be new, complete, and unused.
- Items must be in their original packaging (plastic bag, box) in good condition.
- The price tag (hang tag) must not be removed or cut off.

3. Exchange and return process
1. Contact us: Let us know via LINE Official: @Bagspace / Email: info@bagspace.in.th, with your order number or name.
2. Wait for confirmation: Our staff will review your request and reply to confirm the exchange or return within 24 hours.
3. Send the item back: After confirmation, please send the item to the address our staff provide.

4. Shipping costs
- If the error is ours: (e.g., wrong model sent, factory defect) we pay shipping both ways.
- First shoe size exchange within 7 days (orders within Thailand): Bagspace pays the shipping, at no extra cost to you (by post).
- Second size exchange onward, or a change of model or color, or a change of mind: The customer pays shipping both ways.
- Orders delivered by Grab: 1st time, the customer pays return shipping to us, and Bagspace pays to ship the new item to the original order address / 2nd time onward, the customer pays both ways.
- International orders: the customer pays shipping both ways for all exchanges and returns, unless we sent the wrong item or the item is defective.

5. Exchange conditions
- You can exchange for another model of equal or higher price (the customer pays the difference).
- We ship the new item after we have received and inspected the returned item.

6. Refund conditions
- We will refund you through your original payment method, such as a credit card refund or a bank transfer, within 7–14 business days after we have received and inspected the returned item.

7. Exceptions and additional conditions
- Sale/promotional items: Cannot be exchanged or returned under any circumstances.
- Customers who buy in person (showroom): Please check your item carefully before paying. If you want an exchange, contact us within 3 days (no cash refunds).
- Natural characteristics: Real leather varies in color and grain from piece to piece. This is a natural characteristic of the material, not a defect, as are slight color differences caused by different screen displays.